GENERAL (Applicable to all types of Pools)

Question:   What is needed to prepare a site for the pool?  
Answer:   A flat, solid, level stable surface is needed and all sharp objects must be removed. A ground cloth or
tarp should be placed under the pool prior to setting it up.

Question:   Can I set the pool up on a concrete patio?  
Answer:   Yes, check and scrap off any hard & sharp objects on the surface, sweep the floor. A ground cloth
under the pool is highly recommended. Do not drag the liner across the concrete, as abrasions will cause
holes. The surface must be flat, level and stable.  If surface is tiles, make sure the edges are not sharp that
could puncture the liner.

Question:   What other surfaces can be safely used to set up my Intex Pool?  
Answer:   Grass, compacted dirt, or pavement that is completely flat, level and stable. A ground cloth  is
recommended for under the pool. The pool should NOT be set up on sand or muddy ground that could
possibly shift. It is NOT recommended to be set up on wooden decks, balconies or elevated platforms.  

Question:   What is the steepest slope that I am able to set up my pool on?  
Answer:   The surface must be perfectly flat, solid and level. Pay close attention to the pool’s stability and
levelness in the early stages of filling your pool up with water. If after about an inch of water is accumulated,
and the water is not spreading out evenly, or the pool appears to be bulging to one side, stop filling the pool,
drain the water, and select a new level site. If the pool is set up on a slope, the pool will be lopsided and can
collapse causing personal injury or property damage.  

Question:   Is a Video instruction available to show how to set up the pool?  
Answer:   A DVD or VHS tape is included in all pool packages.

Question:   How do I prevent the pool from damaging grass, lawn or prevent fungi from developing on
concrete?  
Answer:   It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting
your site for set up. Fungus may develop in shaded areas around the pool. Try to keep these shaded areas
free from excess water.  

Question:   Can the pool be left up year-round?  
Answer:   Yes. It is not recommended to keep your pool up if your temperature falls lower than 5 degrees
Celsius or 40 degrees Fahrenheit. The pool may freeze and crack the vinyl walls.  

Question:   Can a portable water heater be used for this type of pool?  
Answer:   No electric heater should be used, as short circuits may occur. This is a dangerous thing to do, as
this may result in injury or death.  

Question:   Does the liner requires any special care to ensure durability?  
Answer:   Keep sharp objects out of the pool or from underneath the pool. Cover the pool when the pool is not
in use with a pool cover. Maintain proper pH levels and keep the pool sanitary and clean.  

Question:   How often should the water be changed?  
Answer:   Depending on usage and chemical balance this figure can vary. If properly filtered and chemically
balanced, the pool water should last through months. You can reduce the need for water changes by keeping
your pool covered when not in use, regular dosage of chlorine to prevent algae growth, operating the pump for
an adequate number of hours each day, keeping the filter pump cartridge clean and replacing the cartridge
when needed.

Question:   Would excessive pool chemicals affect / cause deterioration to liners?  
Answer:   Excessive or concentrated chemicals may cause damage to any pool and to the user. Ensure the
Chlorine is completely dissolve prior to adding into the pool water. Do not use Dichlor or Trichlor or chlorine
tablets as these chlorine do not dissolve immediately.

Question:   How does UV affect the materials used?  
Answer:   All PVC's degrade over prolonged exposure to excessive sunlight. Intex pools are manufactured with
UV inhibitors to delay the degradation caused by sunlight.  

Question:   What should I use to clean my pool before storing ?  
Answer:   Mild soap and water. Thoroughly rinse and make sure it is completely dry before storing.  

Question:   Is it safe to jump or dive into the pool off of a ladder or any type of platform?  
Answer:   No. These pools are not deep enough to allow such activity. Serious injury or death could result

Question:   Do I need to keep safety and rescue equipment on hand near my pool?  
Answer:   You should always keep rescue equipment by the pool and clearly post emergency numbers by the
phone closest to the pool. Recommended items are (but not limited to) a Coast Guard approved ring buoy with
attached rope, a standard first aid kit, a strong rigid pole not less than 12’ (365.76 cm)  and emergency
procedure information.  

Question:   What material is the pool made of?  
Answer:   Laminated PVC which is made with 3 separate layers of material for extra strength and durability -
two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.  

Question:   Why do I find algae in my pool even when I run my filter pump regularly?  
Answer:   The pump and filter alone will not prevent algae from growing in pool water; this can only been done
by maintaining proper chlorine and pH levels at all time.

Question:   How do I prevent dirt and grime from getting into the pool water?  
Answer:   Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands,
feet and body prior to entering the pool. Use the Intex pool cover to keep your pool covered all the time when
not in use. This will help keep the wind and the other elements from depositing dirt and debris in your pool.  
Tips : Place a bucket of water at the foot of the ladder will help wash off dirts and sands from the feet

Question:   Does my Intex pool carry a factory warranty?  
Answer:   Intex will replace manufacturing defective product within 90 days of purchase. The filter pumps have
a one (1) year limited written warranty located in the filter pump manual.

Question:   How do I drain the pool?  
Answer:   
1. Remove the cap from the drain valve on the outside of the pool wall.
2. Attach the female end of the hose to the hose adapter.
3. Place the end of the hose in an area where the water can be safely drained.
4. Screw the hose adapter to the drain valve. Note: water will start to drain immediately.

Question:   Is there a repair patch enclosed for liner repair?  
Answer:   Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean
and dry before affixing the patch.  


EASY SET POOLS

Question:   How much air should be used to inflate the top ring?  
Answer:   Do not over inflate or use high-pressure air compressors. Inflate top ring to be slightly stiff to the
touch. An over-inflated ring heated by the sun may burst or lead to leaks in the seam. Pay attention to air
temperature variation! In cold ambient temperature the top ring will lose some pressure, air will contract. If this
occurs, DO NOT add air since the air inside will expand again once the temperature rises. In hot weather, the
air will expand. You MUST let some air out to prevent the top ring from failing due to excess internal pressure.  

Question:   What might be the problem when the top ring deflates one day after it has been inflated?  
Answer:   When a top ring is inflated during a hot and sunny day, the air inside will contract (less pressure)
when the ambient temperature drops during the evening or early morning, thus giving a false impression the
top ring keeps deflating. Do not over-inflate the top ring, and make sure the air valve is firmly secure and
inserted.  

Question:   What AGP sizes are available?  
Answer:   8’ x 30”, 10’ x 30”, 12’ x 36”, 15’ x 36”,

Question:   Approximately how many gallons of water does the pool hold?  
Answer:   When filled to 80% water capacity, as recommended, the pool holds approximately:
8’ x 30” = 639 gal (2,420 L)
10’ x 30” = 1,018 gal (3,854 L)
12’ x 36” = 1,779 gal (6,732 L)
15’ x 36” = 2,822 gal (10,680 L)

Question:   Is it safe to lean over, lie down, or sit on top of the pool’s inflatable top ring?  
Answer:   No. Do not allow any pool occupants (even small children) to lean over, lie down, or sit on the
inflatable top ring. This will cause instability in the pool wall and cause the water to flood over the side of the
pool.  

Question:   What should I do to avoid puncturing the top ring?  
Answer:   Keep pets away from the pool. Sharp objects and jewelry like metal wristwatch, bracelets, necklaces,
rings, earrings, hairpins should be taken off before entering the pool. The small sharp objects can puncture
the PVC ring, or can be sucked into the filter pump causing permanent damage.  

Question:   How to prevent black stains around the water level on the top ring?  
Answer:   Black stains around the top ring are normally caused by suntan or sunblock lotion that float on the
water surface and accumulate on the side. Clean the inflatable ring after each use with a damp cloth, and
cover the pool when the pool is not in use with a pool cover. For a better hygiene, always use an Intex Wall
Mount Surface Skimmer to clean the water surface on a daily basis, and change the pool water once or twice
per summer season.  

METAL FRAME POOLS

Question:   What sizes are available?  
Answer:   10'x30", 12'x30", 15'x36", 15’x42”, 18'x48"round Metal Frame pools, and also 9’x18’x52”, 12'x24'x52",
16’x32’x52” rectangular Metal Frame Pools.  

Question:   Are extra lock pins included in case I lose some?  
Answer:   Yes, 2 extra pins are included.  

Question:   Are replacement liners and frame parts available to purchase?  
Answer:   Yes. All parts for the frame pools are replaceable.

Question:   Approximately, how many gallons of water does the pool hold?  
Answer:   When filled to 90% water capacity, as recommended, the pool holds approximately:
10’ x 30” = 1,185 gal (4,485 L)
12’ x 30” = 1,718 gal (6,503 L)
15’ x 36” = 3,282 gal (12,422 L)
15’ x 42” = 3,861 gal (14,614 L)
18’ x 48” = 6,423 gal (24,310 L)

9’ x 18’ x 52” = 4,545 gal (17,202 L) (Rectangular Pool)
24’ x 12’ x 48” = 7,757 gal (29,359 L) (Rectangular Pool)
16’ x 32’ x 52” = 14,364 gal (54,368 L) (Rectangular Pool)

Question:   Does the ladder, ground cloth and/or cover come with the pool?  
Answer:   It depends on which package was purchased. Be sure to read the retail box prior to purchasing.  

Question:   Without measuring, how do I know what is my frame pool size?  
Answer:   Count the number of legs. Example: 12' = 12 legs, 15' = 15 legs, 18' = 18 legs.  

Question:   How do you fit the last joint into its designated horizontal beam while keeping the other beams
intact on the round frame pool?  
Answer:   Raise the two beams up to a height where beams can be inserted into both sides of the joint at an
angle, then slowly lower the joint as the beams slide in. Watch that you fingers do not get pinched at the joint
openings.  


RECTANGULAR METAL FRAME POOLS

Question:   What sizes are available?  
Answer:   Intex distributes 9’x18’x52”, 12’x24’x48” and 16’x32’x52” Rectangular Frame Pools.  

Question:   How do I insert the metal poles into the pool liner?  
Answer:   With two adults setting up the pool, have one person hold up the liner while the second person slides
the metal beams through liner sleeves.  

Question:   In what sequence should the pool be put together?  
Answer:   The instructions are quite clear but, with 2 adults, it is best to put the frame together starting with one
end, pinning the side supports in the corners first, and then proceeding to pin the beams one side at a time.  

Question:   How come the pool starts to tilt to one side even when I have already set it up on level ground?  
Answer:   The ground is not totally level. If this is the only area to set up the pool then a level must be used
and either pressure treated wood or concrete bricks placed under the lowest leg areas to build the top beams
to a level configuration.  

Question:   What is the most important step I need to be aware of before filling up the pool?  
Answer:   Pull the bottoms of the side supports out away from the liner to make the straps taut. Also, before
filling be sure the top beams of the pool are completely level. (See previous question).  


OVAL FRAME POOLS

Question:   What sizes are available?  
Answer:   Intex distributes 12’x20’x48”, 12’x24’x48”, 12’x28’x48”  Oval Frame Pools.  

Question:   How much air should be used to inflate the top ring?  
Answer:   Do not over inflate or use high-pressure air compressors. Inflate top ring to be slightly stiff to the
touch. An over-inflated ring heated by the sun may burst or lead to leaks in the seam. Pay attention to air
temperature variation! In cold weather the top ring will lose some pressure, air will contract. If this occurs, DO
NOT add air since the air inside will expand again once the temperature RISES. In hot weather, the air will
expand. You MUST let some air out to prevent the top ring from failing due to excess internal pressure.  

Question:   What might be the problem when the top ring deflates one day after it has been inflated?  
Answer:   When a top ring is inflated during a hot and sunny day, the air inside will contract (less pressure)
when the ambient temperature drops during the evening or early morning, thus giving a false impression the
top ring keeps deflating. Do not over-inflate the top ring, and make sure the air valve is firmly secure and
inserted.  

Question:   How high can I fill the pool with water?  
Answer:   To the bottom of the inflated ring. Do Not Overfill, as this may cause the pool walls to become
unstable and possibly result in injury or property damage from the water flowing over the pool wall while in
use.  

Question:   Approximately, how many gallons of water does the pool hold?  
Answer:   When filled to 80% water capacity, as recommended, the pool holds approximately:
12’x20’x48” = 4,393 gal (16,628 L)
12’x24’x48” = 5,407 gal (20,464 L)
12’x28’x48” = 6,925 gal (26,212 L)